Rex Nadayag is the Team Lead of Verba Pro
As a Team Leader of our company, I will oversee and managea team of customer service representatives, ensuring they meet performancetargets and deliver high-quality service. My role involves monitoring teamperformance, providing coaching and feedback, resolving escalated issues, andimplementing process improvements.
I will also be responsible for scheduling,reporting, and maintaining a positive team environment to achieve overallbusiness objectives. Strong leadership, communication, and problem-solvingskills are essential for this role.
Rex, who began her career early as a call center agent from a prestigious agency in the metro, has shown exceptional leadership and operational skills, rising to the position of Team Lead. Rex's deep understanding of our processes, coupled with her commitment to excellence, has been instrumental in driving the agency's success. As team lead, he continues to leverage his experience and dedication to optimize our operations and ensure outstanding service delivery.