Julius Adrian D. Esgra is the Team Lead of Verba Pro
As a Team Leader in a BPO company, I will manage and motivate a team of customerservice agents to achieve performance targets. My responsibilities includemonitoring performance metrics, providing training and support, handlingescalations, and ensuring adherence to company policies. I will foster apositive team environment, encourage professional development, and contributeto process improvements to enhance service quality. Strong leadership,communication, and problem-solving skills are essential.
I will also be responsible for scheduling,reporting, and maintaining a positive team environment to achieve overallbusiness objectives. Strong leadership, communication, and problem-solvingskills are essential for this role.
Rex, who began her career early as a call center agent from a prestigious agency in the metro, has shown exceptional leadership and operational skills, rising to the position of Team Lead. Rex's deep understanding of our processes, coupled with her commitment to excellence, has been instrumental in driving the agency's success. As team lead, he continues to leverage his experience and dedication to optimize our operations and ensure outstanding service delivery.